LunaLoots Terms and Conditions

These Terms and Conditions govern the use of the LunaLoots website and account services. By registering an account, a player agrees to the terms below in full. This page is a plain-language summary; the operator reserves the right to update these terms periodically, with material changes communicated through the registered account email.

1. Eligibility

• Players must be at least 18 years old, or the legal age of majority in their province of residence, whichever is higher.
• Only one account is permitted per person, household, IP address and payment method. Duplicate accounts will be closed and associated balances forfeited.
• Players are responsible for confirming that using an offshore online casino is legal in their province of residence before registering.
• LunaLoots reserves the right to request identity verification at any point, including government-issued photo ID and proof of address, before processing a withdrawal.

2. Account Responsibility

• Account credentials must not be shared with any third party. LunaLoots is not liable for losses resulting from a compromised account due to shared login details.
• Players must provide accurate personal information at registration. Any account found to contain false information may be suspended pending verification.
• LunaLoots reserves the right to close or suspend an account showing signs of fraudulent activity, bonus abuse, or a breach of these terms.

3. Deposits and Withdrawals

Withdrawal requests are reviewed for compliance with wagering requirements before approval. Any withdrawal request submitted while a bonus wagering requirement remains incomplete will only release the portion of the balance not tied to bonus terms, if any.

4. Bonus Terms

• All bonus offers, including the welcome bonus, reload bonuses and cashback, are subject to a wagering requirement stated at the time the bonus is offered.
• Maximum bet while any bonus balance is active is C$10 per spin or hand. Bets exceeding this limit may void the bonus and any associated winnings.
• Maximum cashout tied to bonus funds is capped at 5x the bonus value unless a specific promotion states an alternative in writing.
• Game contribution toward wagering requirements varies by category: slots contribute 100%, video poker 20%, progressive jackpot slots 50%, and table and live dealer games 10%, unless stated otherwise for a specific title.
• Bonus funds and any associated winnings not wagered within the stated time limit are removed from the account automatically.
• LunaLoots reserves the right to refuse or withdraw a bonus offer where evidence of bonus abuse, including but not limited to pattern betting or coordinated multi-accounting, is identified.

5. Fair Play and Game Integrity

• All games offered on LunaLoots use random number generators independently tested and certified for fairness by third-party auditors.
• Return to player (RTP) percentages are set by the respective game studios and are not altered by LunaLoots.
• In the event of a verified technical malfunction affecting game outcome, LunaLoots reserves the right to void affected rounds and refund wagered amounts.
• Any attempt to exploit a software bug, use unauthorized third-party software, or engage in collusion in multiplayer or live dealer formats will result in account closure and forfeiture of funds.

6. Responsible Gambling

• LunaLoots supports responsible gambling and provides account-level tools including deposit limits, session time reminders, and self-exclusion.
• Self-exclusion requests are processed within 24 hours and remain in effect for the period selected by the player, with no early reversal permitted.
• Players who believe they may have a gambling problem are encouraged to contact Gamblers Anonymous Canada or reach out to LunaLoots support for guidance on setting account limits.
• LunaLoots does not knowingly permit anyone under the age of 18, or the applicable provincial legal age, to hold an account.

7. Limitation of Liability

LunaLoots is not liable for any indirect, incidental or consequential damages arising from the use of the platform, including but not limited to losses resulting from internet connectivity issues, third-party payment processing delays, or unauthorized account access resulting from a player’s failure to safeguard their own login credentials.

8. Dispute Resolution

Any dispute regarding account balances, bonus terms, or game outcomes should first be raised with LunaLoots customer support through live chat or email. If unresolved, disputes may be escalated to an independent alternative dispute resolution service as identified in the licensing authority’s public records.

9. Amendments

LunaLoots reserves the right to amend these terms at any time. Continued use of the account following a published amendment constitutes acceptance of the updated terms. Players who do not agree with an amendment may close their account and withdraw any eligible balance, subject to standard verification procedures.

10. Governing Terms

These terms are governed by the laws applicable to the jurisdiction of the operator’s gaming licence. Nothing in these terms limits a player’s rights under the mandatory consumer protection laws of their province of residence where such laws apply and cannot be waived by contract.

11. Promotions and Marketing Communications

• Players may opt into email and SMS marketing communications during registration and may withdraw consent at any time through account settings.
• Time-limited promotions advertised on the site or through marketing channels are subject to the specific terms published alongside that promotion at the time it runs, which take precedence over the general summaries provided on the Bonuses page.
• LunaLoots is not responsible for promotional codes or offers circulated through unofficial third-party websites or forums that do not match the terms published on the official domain.

12. Account Closure and Inactivity

• Players may request voluntary account closure at any time through customer support, with any eligible balance withdrawn subject to standard verification.
• Accounts with no login activity for a period defined in the operator’s dormancy policy may be classified as inactive, and a maintenance fee may apply to dormant balances as disclosed in the cashier terms.
• Upon closure for any reason, bonus funds not yet cleared through wagering are forfeited, while confirmed cash balances remain payable to the player subject to verification.

13. Intellectual Property

All trademarks, game titles, graphics and site content displayed on LunaLoots remain the property of their respective owners, including third-party game studios whose titles are licensed for display and play on the platform. Players are granted a limited, non-transferable right to access and use the site for personal entertainment purposes only, and may not reproduce, redistribute or repurpose any site content without written permission.

For questions about any section of these terms, contact support through the account dashboard or email the address listed in the site footer.